fk778 Privacy Policy — Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") applies to all users of the fk778 platform ("Platform", "we", "us"), including the fk778 website and all associated digital products and services. fk778 is operated for the Bangladesh market and this Policy governs the collection, use, storage, and disclosure of personal data submitted by users ("you", "Player") when registering an account, placing bets, making deposits or withdrawals, or otherwise interacting with the platform.

By accessing the fk778 platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register an account or use the platform. This Policy is incorporated by reference into fk778's Terms and Conditions.

2. Data We Collect

fk778 collects the following categories of personal data from users, either directly (when you provide it during registration or account management) or automatically (when you interact with the platform):

• ▸
  Identity data: Your full legal name, date of birth, and gender as provided at registration. This data is required to verify your age and identity in compliance with our responsible gaming obligations.
• ▸
  Contact data: Your registered mobile number and, if provided, an email address. These are used for account notifications, SMS OTP verification, transaction confirmations, and support communications.
• ▸
  Financial and transaction data: Records of your deposits, withdrawals, wagers placed, and winnings received, including the payment method used (e.g. bKash, Nagad, Rocket, Upay, or bank account details). fk778 does not store full payment credentials; transaction references are held for audit and fraud-prevention purposes.
• ▸
  KYC verification documents: Copies of identity documents such as your National ID card (NID), passport, or birth certificate, submitted to fulfil age and identity verification requirements before withdrawal processing.
• ▸
  Technical and usage data: Your IP address, device type, operating system, browser type, session timestamps, pages visited, and in-platform actions. This data is collected automatically via server logs and analytics tools and is used to maintain platform security, detect fraud, and improve user experience.
• ▸
  Communications data: Records of communications you initiate with fk778 support, including live chat transcripts, support ticket content, and any complaints or disputes submitted in writing. These records are retained for quality assurance, dispute resolution, and legal compliance purposes.

3. How We Use Your Data

fk778 uses the personal data it collects for the following purposes, all of which are necessary to deliver the platform's services, maintain its legal and operational obligations, and improve the overall user experience for players in Bangladesh:

• ▸
  Account management: To register and maintain your fk778 account, verify your identity and age, process deposits and withdrawals, and communicate account-related information such as transaction confirmations and security alerts via SMS or email.
• ▸
  Service delivery: To provide and operate the betting, live casino, slots, and crash game services available on the platform, including processing wagers, settling results, applying bonus credits, and delivering promotional offers for which you are eligible.
• ▸
  Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, unauthorised account access, and any other activity that may breach fk778's Terms and Conditions or applicable law.
• ▸
  Legal and regulatory compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities, including retaining transaction records for anti-money-laundering (AML) purposes and responding to formal legal requests for user data.
• ▸
  Platform improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve platform performance, personalise the gaming experience, and develop new features or products that better serve fk778's Bangladeshi player community.

4. Legal Basis for Processing

fk778 processes personal data only where a lawful basis exists. The primary legal bases on which fk778 relies are as follows:

• ▸
  Contractual necessity: Processing is necessary to perform our contract with you (i.e., the Terms and Conditions you agreed to at registration), including managing your account, processing transactions, and delivering platform services.
• ▸
  Legal obligation: Processing is necessary to comply with applicable legal obligations, including KYC and AML requirements, retaining financial records, and responding to lawful requests from competent authorities.
• ▸
  Legitimate interests: Processing for fraud prevention, platform security, and business analytics is carried out on the basis of fk778's legitimate interests in operating a safe and commercially viable platform, provided those interests are not overridden by your data protection rights.
• ▸
  Consent: Where processing is based on your consent (for example, receiving optional promotional SMS communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact fk778 support via live chat.

5. Data Sharing and Disclosure

fk778 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data may be shared with third parties only in the following strictly limited circumstances:

• ▸
  Payment processors: Transaction data is shared with our approved payment partners (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank) solely to process your deposits and withdrawals. These partners are contractually bound to use your data only for this purpose.
• ▸
  KYC and identity verification providers: Identity documents and verification data may be shared with third-party KYC service providers engaged by fk778 to carry out automated or manual identity checks. These providers are bound by strict data processing agreements.
• ▸
  Game studios and content providers: Limited technical identifiers (such as anonymised session tokens) may be passed to game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to enable gameplay sessions. These providers do not receive your full personal profile.
• ▸
  Regulatory and law enforcement authorities: fk778 may disclose your personal data to competent regulatory or law enforcement authorities where required to do so by applicable law, court order, or legitimate regulatory request. fk778 will notify you of any such disclosure to the extent permitted by law.

6. Cookies and Tracking Technologies

The fk778 platform uses cookies and similar tracking technologies to maintain session state, detect fraudulent access patterns, and collect anonymised analytics data. The following types of cookies may be set when you visit the platform:

• ▸
  Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in, security tokens that prevent cross-site request forgery, and load-balancing cookies. These cookies cannot be disabled without preventing core platform functionality.
• ▸
  Analytics cookies: Used to collect anonymised data about how users interact with the platform, including pages visited, session duration, and feature usage. This data helps fk778 identify areas for improvement. Analytics cookies do not identify you personally.
• ▸
  Functional cookies: Used to remember your preferences such as language settings, display preferences, and last-visited game category, to provide a more personalised experience on your next visit.

You may manage or disable non-essential cookies through your mobile browser settings. Please note that disabling essential cookies will affect the functionality of the fk778 platform and may prevent you from logging in or completing transactions.

7. Data Retention

fk778 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and KYC documents are retained for the duration of your account relationship with fk778 and for a minimum of 5 years following account closure, to satisfy anti-money-laundering and regulatory record-keeping obligations. Transaction records are retained for a minimum of 5 years. Communication records, including support chat transcripts, are retained for 2 years from the date of the communication.

When personal data is no longer required and no legal retention obligation applies, fk778 will securely delete or anonymise it. Where full deletion is not immediately possible due to backup retention cycles, the data will be isolated and protected from further processing until deletion can be completed.

8. Data Security

fk778 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption across all platform pages and API endpoints; access controls that restrict internal access to personal data on a need-to-know basis; regular security assessments of platform infrastructure; and two-factor authentication (2FA) options for registered accounts. All fk778 staff who handle personal data are subject to confidentiality obligations.

While fk778 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, contact fk778 support via live chat immediately so that protective measures can be applied to your account without delay.

9. Your Data Rights

As a user of the fk778 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact fk778 support via live chat on the official website or by email at [email protected]. fk778 will respond to all data rights requests within 30 days of receipt.

10. Children's Privacy

The fk778 platform is strictly intended for adults aged 21 and above. fk778 does not knowingly collect or process personal data from any person under the age of 21. If fk778 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe a person under your care has registered on fk778, please contact support via live chat or email at [email protected] immediately.

11. Third-Party Links and Services

The fk778 platform may reference or integrate third-party services such as game studios and payment providers. fk778's Privacy Policy applies only to data processed by fk778 itself. Third-party services operate under their own privacy policies and fk778 accepts no responsibility for the data practices of any third party. When you interact with a third-party payment provider (e.g., bKash, Nagad) or a game studio interface, your interaction is governed by that provider's own terms and privacy notice.

12. Changes to This Privacy Policy

fk778 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform practices, or data processing activities. The "Last updated" date at the top of this page will be revised whenever a material change is made. Where a change materially affects how fk778 processes your personal data, fk778 will endeavour to notify registered players by SMS to their registered mobile number prior to the change taking effect. Your continued use of the fk778 platform following any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data-related concern, please contact the fk778 support team via live chat on the official fk778 website. You may also contact us by email at [email protected] — note this address is plain text only and is not a clickable link. Our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).